|
Sub-Processor
|
Purpose and Data Processed
|
Applicable Services
|
Country of establishment
|
|
Segment.io, Inc.
|
Segment.io, Inc., ("Segment") is a customer data platform (CDP) that provides a unified and streamlined way to collect, manage, and route customer data to various tools and services that Yola uses. This includes data such as customer names, email addresses, website activity, and other types of customer interaction data.
|
Website editor User service Customer control panel Payment service
|
USA
|
|
Zendesk, Inc.
|
Zendesk, Inc., (“Zendesk”) provides software as a service for customer support functions. These include support ticketing and helpcenter documentation management. The primary information that Zendesk has access to is End User profile information as well as the content of customer support tickets and emails and phone conversations.
|
Customer service
|
USA
|
|
Mixpanel, Inc.
|
Mixpanel, Inc., ("Mixpanel") is an analytics provider that Yola uses to capture how users interact with the Service. Yola uses this information to analyze and improve the Services. The primary information Mixpanel has access to is information in and associated with the Yola website URL that the Agent and End-User are interacting with, such as time spent on page, items clicked (including Service Data contained in those items), Agent email addresses, End-User email addresses, etc.
|
Website editor User service Customer control panel Payment service Published website Email service
|
USA
|
|
Cloudflare, Inc.
|
Cloudflare, Inc. (“Cloudflare”) provides content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Services. This allows Yola to efficiently manage traffic and secure the Services. The primary information Cloudflare has access to is information in and associated with the Yola website URLs that the End-User is interacting with (which includes End-User or Agent IP address). All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems. Cloudflare also processes a limited amount of Personal Data (specifically Agent and End-User IP addresses, browser and operating system related information) for logging and abuse prevention purposes.
|
Published website Network Website editor
|
USA
|
|
FullStory, Inc.
|
FullStory, Inc., (“FullStory”) is a website analytics platform that helps Yola better understand and improve the user experience on the Yola website editor. FullStory provides insights such as user behavior analysis and session replay.
|
User service
|
USA
|
|
Amplitude, Inc.
|
Amplitude Inc., ("Amplitude") is an analytics platform that provides companies with insights into user behavior and product usage. This data may include user account information (such as name and email address), usage data (such as feature usage and session information), and other types of customer interaction data.
|
User service
|
USA
|
|
Magento BI LLC
|
Magento BI LLC ("Magento BI") is a cloud-based business intelligence and data analytics company that provides data warehousing and reporting tools. This allows Yola to simplify the process of collecting, storing, and analyzing data from multiple sources. The primary information that Magento BI has access to is End User profile, subscription status and activity information.
|
User service
|
USA
|
|
Lightspeed Commerce Inc.
|
Lightspeed Commerce Inc., ("Lightspeed") is an e-commerce company that Yola uses to provide a platform for businesses to sell their products online. Lightspeed may collect personal information from users, including name, email address, phone number, shipping and billing address, payment information, IP address, and data related to users' interactions with their website, such as browsing and purchase history.
|
Published website Website builder
|
Canada
|
|
Google LLC
|
Google LLC ("Google") provides a set of cloud-based productivity and collaboration tools. As a subprocessor, Google may process personal data that is stored and transmitted through its platform. The types of personal data that may be processed by Google include user profile information (such as name and email address), email messages and attachments, and files and documents stored on Google Drive. The purpose of processing this data is to analyze user behavior, identify and resolve technical issues, and improve the overall user experience.
|
Customer service
|
USA
|
|
Sentry, Inc.
|
Sentry, Inc., ("Sentry") is an error tracking and monitoring platform that provides real-time insights into software errors and crashes. This data may include user account information (such as name and email address), error logs and messages, and other types of diagnostic data. The purpose of processing this data through Sentry is to help our company identify and resolve technical issues in our software and to improve the overall user experience.
|
Network Published website
|
USA
|
|
Logz.io, Inc.
|
Logz.io Inc., ("Logz.io") is a cloud-based log management and analytics platform that provides real-time insights into system logs and metrics. This data may include user account information (such as name and email address), log data, and other types of diagnostic data. The purpose of processing this data through Logz.io is to help our company monitor and analyze system logs and metrics, identify and resolve technical issues, and improve the overall user experience.
|
Network Published website
|
Israel
|
|
SendGrid, Inc.
|
Sendgrid, Inc. (“Sendgrid”) is an email campaign service provider used to send notification emails and dashboards to Agents and End-Users. The primary information Sendgrid has access to is the email addresses of recipients of the emails and the content of the emails themselves.
|
Email service
|
USA
|
|
Stripe, Inc.
|
Stripe, Inc., ("Stripe") is a financial technology company that provides online payment processing services. This data may include payment information (such as credit card details), customer billing and other personal data that is necessary to complete payment transactions. The purpose of processing this data through Stripe, Inc. is to enable our company to securely process payments and provide a seamless payment experience for our customers.
|
Payment service
|
USA
|
|
Customer.io, Inc.
|
Peaberry Software Inc. d/b/a Customer.io (“Customer.io”) is an email campaign service provider used to send notification and marketing emails to End-Users. The primary information Customer.io has access to is the email addresses of recipients of the emails and the content of the emails themselves.
|
Email service
|
USA
|
|
Acoustic L.P.
|
Acoustic L.P. (“Acoustic”) is an email campaign service provider used to send notification emails to End-Users. The primary information Acoustic has access to is the email addresses of recipients of the emails and the content of the emails themselves.
|
Email service
|
USA
|
|
PayPal, Inc.
|
PayPal, Inc. ("PayPal") is a payment processor that provides online payment processing services. This data may include payment information (such as credit card details), customer billing and other personal data that is necessary to complete payment transactions. The purpose of processing this data through PayPal is to enable our company to securely process payments and provide a seamless payment experience for our customers.
|
Payment service
|
USA
|
|
AppCues, Inc.
|
AppCues, Inc. ("AppCues") is a software company that provides user engagement and product adoption tools. This data may include user actions, such as clicks and pageviews, and other personal data that is necessary to provide a personalized user experience. The purpose of processing this data through AppCues is to enable our company to optimize our product and provide a better user experience for our customers.
|
Website editor
|
USA
|
|
Productboard, Inc.
|
Productboard, Inc. ("Productboard") is a product management software used to collect and prioritize user feedback, plan and track product development. Productboard processes user account information, user feedback and feature requests, product usage data, and integration data on behalf of our company to support our product development efforts.
|
Customer control panel Website editor
|
Czech Republic
|
|
Survicate Sp. z o.o.
|
Survicate Sp. z o.o. ("Survicate") is a software company that provides survey and feedback tools. This data may include customer feedback, user behavior data, and other personal data that is necessary to provide a personalized user experience. The purpose of processing this data through Survicate is to enable our company to optimize our product and provide a better user experience for our customers.
|
Customer research
|
Poland
|
|
BlockSurvey, Inc.
|
BlockSurvey, Inc. ("BlockSurvey") is a software company that provides encrypted survey and form tools. This data may include customer feedback, user behavior data, and other personal data that is necessary to provide a personalized user experience. The purpose of processing this data through BlockSurvey is to enable our company to optimize our product and provide a better user experience for our customers.
|
Customer research
|
USA
|
|
SurveyMonkey Inc.
|
SurveyMonkey Inc. ("SurveyMonkey") provides a web-based platform for creating, sending, and analyzing online surveys and questionnaires. SurveyMonkey may process personal data submitted by survey respondents, as well as information about survey creators and administrators (such as email addresses, names, and survey content). SurveyMonkey may also collect device and usage data, as well as cookies and other tracking technologies. The purpose of processing this data through SurveyMonkey is to enable our company to optimize our product and provide a better user experience for our customers.
|
Customer research
|
USA
|
|
GitHub, Inc.
|
GitHub, Inc. ("GitHub") is a web-based platform used for version control and collaborative software development. As a subprocessor, GitHub may process personal data transmitted through this platform. The purpose of processing this data is to facilitate collaboration among developers. The types of personal data that may be processed by Slack include user profile information (such as name and email address), communication data (such as messages and files), and technical data (such as device information and IP addresses).
|
Customer service
|
USA
|
|
Slack Technologies, Inc.
|
Slack Technologies, Inc. ("Slack") is a communication platform that provides real-time messaging, archiving, and search capabilities. As a subprocessor, Slack may process personal data that is stored and transmitted through its platform. The purpose of processing this data is to collaboratively analyze and resolve any difficulties and problems our users may face. The types of personal data that may be processed by Slack include user profile information (such as name and email address), communication data (such as messages and files), and technical data (such as device information and IP addresses).
|
Customer service
|
USA
|
|
Amazon Web Services, Inc.
|
Amazon Web Services, Inc. ("AWS") is a cloud computing platform that provides a wide range of services, including compute, storage, and databases, as well as application deployment, management, and developer tools. As a subprocessor, AWS may process personal data such as user profile information, content, and other related data stored or processed on AWS's infrastructure. The purpose of processing this data is to provide Yola with the infrastructure necessary to run applications and store data, and to provide related technical services such as monitoring and troubleshooting.
|
Website editor User service Published website Network
|
USA
|
|
Tucows Domains Inc. (OpenSRS)
|
Tucows Domains Inc. ("OpenSRS") is a domain registrar and provider of various domain-related services. This data may include customer contact information (such as name, address, and email address) and other personal data that is necessary to register and manage domain names. The purpose of processing this data through OpenSRS is to enable our company to provide domain registration and related services to our customers.
|
Published website Website editor
|
Canada
|
|
SiteWit Corp.
|
SiteWit Corp. d.b.a Kliken (“SiteWit”) provides website traffic analytics to End Users who publish websites on the Yola platform. SiteWit also provide a suite of tools and services to create, manage and optimize search engine marketing (SEM) and pay-per-click (PPC) advertising campaigns on platforms such as Google and Bing. The primary information that SiteWit has access to is web traffic to the published site.
|
Published website Website editor
|
USA
|
|
Topline Ventures, Inc.
|
Topline Ventures Inc. ("Topline") provides API integration and middleware for provisioning of service on the Yola platform. The types of personal data that may be processed by Topline include user profile information (such as name, email address, IP address), payment information (such as credit card details), customer billing and other personal data that is necessary to complete payment transactions.
|
B2B API Integration B2B payment service
|
Canada
|
|
OpenAI, Inc.
|
OpenAI, Inc. ("OpenAI") is an artificial intelligence research company. OpenAI provides AI technology services, such as natural language processing and generative models. As a sub-processor OpenAI may process business profile information and user inputs. The purpose of processing this data is to improve website building capabilities of the platform. Users' personal data is not used to develop or train AI models.
|
Website editor Published website
|
USA
|
|
FingerprintJS Inc.
|
FingerprintJS Inc. provides device identification and fraud prevention services, helping Yola secure its platform by analyzing device interactions to detect and prevent fraudulent behavior. It processes IP addresses, device identifiers, browser information, and user activity logs.
|
User service Customer research
|
USA
|
|
Wonderchat PTE LTD
|
Wonderchat PTE LTD offers AI-powered chatbot services that automate customer support interactions, enhancing user experience by providing real-time assistance. It processes chat logs, user interaction data, and any personal information shared during conversations. Users' personal data is not used to develop or train AI models.
|
Customer service
|
Singapore
|
